Last Updated: 12 August 2025

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This Privacy Policy describes how Neubye ("we," "us," or "our") collects, uses, and protects your personal information when you use our website and mobile applications (the "Platform") and our rental services.

1. Information We Collect

We collect information to provide and improve our services to you. This may include:

Account Information: When you create an account, we collect personal details such as your name, email address, phone number, and password.

Verification Information: To ensure a secure and trusted community, we may collect information such as a government-issued ID (e.g., Aadhaar, PAN card) and address proof (e.g., utility bill).

Transactional Information: Details related to your rental transactions, including the items rented, rental duration, payment information (e.g., card details, UPI ID), and billing address.

Usage Data: We automatically collect data about your interactions with the Platform, including your IP address, device type, browser information, pages visited, and time spent.

Location Information: With your consent, we may collect your location to facilitate pickup and delivery services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide Services: To process your rental requests, manage your account, and facilitate payments.

To Improve the Platform: To analyze usage patterns, troubleshoot issues, and enhance the user experience.

To Communicate With You: To send you transaction confirmations, service updates, and marketing communications (with your consent).

For Security and Fraud Prevention: To verify your identity, prevent fraudulent activity, and ensure the safety of our users and assets.

For Legal Compliance: To comply with legal obligations, enforce our policies, and respond to government requests.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers: Trusted third-party vendors who assist us with payments, data analytics, and marketing.

Legal & Regulatory Authorities: When required by law or to protect our rights and safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. We use a combination of physical, electronic, and procedural safeguards. However, no method of transmission over the Internet is 100% secure.

5. Your Rights

You have the right to access, correct, or request the deletion of your personal information. If you wish to exercise these rights, please contact us at the details provided below.

6. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. Your continued use of the Platform after the changes signifies your acceptance.

Terms & Conditions
Neubye Terms & Conditions

Last Updated: [Date]

Welcome to Neubye. By accessing or using our website and services, you agree to be bound by these Terms and Conditions.

1. General Use of the Platform

Eligibility: You must be at least 18 years old to use the Platform and our services.

Account: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

Accuracy: You agree to provide accurate, complete, and up-to-date information for your account and all transactions.

2. Rental Agreement

Rental Duration: The rental period begins at the time of pickup and ends upon successful return of the item. Any late returns may incur additional charges as outlined on the Platform.

Condition of Items: You agree to use the rented item with due care and to return it in the same condition as when you received it, normal wear and tear excepted.

Damages & Loss: You are responsible for any damage to or loss of the rented item during the rental period. You agree to pay for the full cost of repair or replacement.

Prohibited Use: You must not use any rented item for any illegal or unauthorized purpose.

Security Deposit: We may require a security deposit for certain items, which will be returned to you upon the safe and timely return of the item, minus any deductions for damages or fees.

3. Payments

Pricing: All prices are subject to change. The final price for your rental will be confirmed at the time of booking.

Billing: You authorize us to charge your selected payment method for all rental fees, security deposits, and any applicable late fees or damage costs.

4. Intellectual Property

The Neubye Platform and all content, including text, graphics, logos, and software, are the exclusive property of Neubye and are protected by intellectual property laws.

5. Limitation of Liability

Neubye provides its services on an "as-is" and "as-available" basis. We do not guarantee that the Platform will be error-free or uninterrupted.

Neubye is not liable for any indirect, incidental, or consequential damages arising from your use of the Platform or the rental of any item.

6. Indemnity

You agree to indemnify and hold Neubye, its employees, and agents harmless from any claims, damages, or expenses arising from your use of the Platform or your breach of these Terms.

7. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Your State, e.g., Karnataka, India]. Any disputes will be subject to the exclusive jurisdiction of the courts in [Your City, e.g., Bengaluru].

8. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Your continued use of the Platform after any changes constitutes your acceptance of the revised terms.